Use Cases
Built for the Moments
That Matter Most.
When an employee is locked out, a request looks suspicious, or compliance is on the line - AuthDuty is how you verify with confidence.
Helpdesk & Service Desk Verification
The scenario:
An employee calls the helpdesk asking for a password reset or access to a sensitive system. The analyst has no reliable way to confirm who's on the other end of the phone - and attackers know it. Social engineering attacks against helpdesks are the fastest-growing attack vector in enterprise security.
The risk:
Without a standardized verification process, analysts fall back on knowledge-based questions ("What's your employee ID?") that attackers can easily research. Under ticket pressure, corners get cut.
How AuthDuty handles it:
- Analyst initiates an out-of-band verification request directly from the console
- Employee verifies through a separate channel - email, SMS, ID, or manager confirmation
- Creates a mandatory pause that breaks the urgency attackers rely on
- Every interaction is logged - the analyst has proof they followed procedure
2FA & MFA Recovery
The scenario:
An employee loses their phone, gets a new device, or their authenticator app resets. They can't log in because their second factor is gone. They need IT to reset their MFA - but resetting MFA without proper verification defeats the purpose of having it.
The risk:
MFA reset requests are high-value targets for attackers. If an attacker can convince IT to reset someone's 2FA, they've bypassed your strongest authentication control. This is exactly how the MGM Resorts breach happened.
How AuthDuty handles it:
- Require government ID verification with selfie matching before any MFA reset
- Add manager confirmation as a second layer - someone who knows the employee
- Verification happens out-of-band, so a compromised session can't be used to approve itself
Account Recovery & Password Resets
The scenario:
An employee is locked out of their account - forgotten password, expired credentials, suspicious activity flag. They contact IT and need access restored quickly. Every minute of downtime costs productivity.
The risk:
Speed pressure leads to shortcuts. Traditional recovery relies on security questions that are easy to research on social media, or on the analyst simply recognizing the caller's voice - neither of which constitutes real verification.
How AuthDuty handles it:
- Verify identity through multiple out-of-band channels before resetting access
- Manager can confirm identity in-person or via the platform for highest assurance
- Every recovery action is logged - both for compliance and for the analyst's protection
Remote Employee Verification
The scenario:
You're onboarding a new hire who works remotely - or provisioning access for an existing employee you've never met in person. You need to send credentials to someone across the country (or the world), and you have no way to verify they are who they claim to be.
The risk:
Without face-to-face interaction, you're relying on email addresses and HR records that could be compromised. Sending credentials to the wrong person means an attacker has legitimate access from day one.
How AuthDuty handles it:
- Government ID verification with selfie matching confirms the person matches their documents - powered by Stripe Identity across 120+ countries
- Manager verification adds a human checkpoint - someone who knows the employee confirms their identity
- Email and phone verification confirm access to the employee's registered corporate accounts
MSP & Outsourced IT Verification
The scenario:
You're a managed service provider handling IT for multiple clients, or you've outsourced your IT to a third party. Either way, the people fielding support requests don't personally know the employees they're helping - and those employees don't know them either.
The risk:
MSPs are a prime target for social engineering because the personal familiarity that internal IT teams rely on simply doesn't exist. An attacker posing as an employee at Client A has a much better chance of succeeding against an outsourced helpdesk than an internal one.
How AuthDuty handles it:
- Standardized verification process across all client organizations - no guesswork
- Manager verification routes to the client's own manager - someone who actually knows the employee
- Audit trails give clients documented proof that their security procedures were followed
Compliance & Audit Readiness
The scenario:
Your organization operates in a regulated industry - finance, healthcare, government, or any sector where SOC 2, GDPR, HIPAA, or similar frameworks apply. Auditors want evidence that identity verification procedures exist, are followed consistently, and are documented.
The risk:
Manual processes leave gaps. One analyst follows the checklist, another takes shortcuts. When the audit comes, there's no consistent evidence trail - just emails and Slack messages that may or may not prove procedures were followed.
How AuthDuty handles it:
- Every verification action is automatically timestamped and logged with full audit history
- Standardized process eliminates inconsistency between team members
- Case history shows exactly what was verified, by whom, and when - ready for auditor review
Which Scenario Fits Your Team?
Every organization verifies differently. Start free and build your workflow.