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Roles & Permissions

Every team member has one of four roles that controls what parts of the console they can access.

Team page showing members with different roles

Team Roles

Role Access
Lead Full access - team settings, member management, invitations, activity log, billing, API keys, webhooks, and verification cases.
Billing Billing dashboard, plan management, credit top-up, and auto-replenish settings.
Developer API keys, webhook endpoints, and verification cases.
Member Create and view verification cases only.

The Lead Role

When you create a team, you're automatically assigned the Lead role. Leads have full control over the team:

  • Invite and remove members
  • Change member roles
  • Edit team name and settings
  • View the team activity log
  • Manage integrations (Slack, SAML)
  • Everything Billing, Developer, and Member roles can do

Important: You can have multiple Leads on a team. However, you cannot remove the last Lead or change their role - there must always be at least one.

Changing Roles

Leads can change any team member's role from Settings → Team. Click the member's name, then select a new role. The change takes effect immediately - the member will see updated navigation the next time they load a page.

What Each Role Sees

The console sidebar dynamically shows only the sections available to the user's role. A Member sees only the Cases section, while a Lead sees everything. This keeps the interface clean and prevents confusion about what a team member can and can't do.